If you have any questions about items to order, run into any difficulties, or wish to purchase or inquire about items that are not yet on the site, kindly contact me directly at "mikerosehobbies@gmail.com"

Please note that it is difficult to automatically calculate accurate shipping for very small and light items, like parts, etched steps, etc.  But feel free to place your order regardless, with the assurance that I will refund any and all freight over charges upon shipping.   You will pay actual shipping plus a small handling charge to cover shipping supplies in all cases.

Shipping update:   I will ship via USPS Priority Mail only, as UPS and FedEx are not interested in dealing with small shippers.  Please note that while USPS has been generally very reliable and the tracking is excellent, if they damage a shipment, even to the point of crushing the box, they WILL NOT pay a claim in my experience.  All shipping is therefore done on a best effort basis.  While we will work with you to resolve any damaged shipments, be advised that insurance from USPS is unlikely to work, period.  We are very experienced in proper packaging and always do our best to insure the product arrives safely.

For both International AND Domestic orders, if shipping amount seems high, be assured that I will credit any shipping over-charges at time of order shipment.

Refund and Return Policy:

In most cases items are sold as is, where is.  However, in the event an item proves defective we will definitely exhaust all efforts to make it right.   In general all sales are final, but if you have an exception please contact us and we'll try to accommodate.

In the event a refund is needed, the refund will be to the same form as the original payment.

No returns are accepted without prior authorization, as always, contact us via email and include your phone number.

Any returned item must be sent freight prepaid, and the customer is responsible for return freight.  We reserve the right to judge that on a case by case basis.  

If a refund is issued it will be done within 48 hours of the item being returned in good condition.